This is an exciting time to be in high-tech industries. Every day, breakthroughs are made that change how we live, work, and interact with one another. As a result, many companies are now transporting high-tech equipment and goods across the country as they grow their businesses. Electronics are frequently among the most susceptible items to damage. High-tech items are often fragile and sensitive to moisture, among other such issues.
At the same time, they’re steadily growing more costly and highly desired by customers, yet physically smaller. This implies it’s easier to transport in terms of logistics, but there’s a greater chance of theft and damage to many items at once. The risk of losing such equipment can be huge if not taken into account.
High-tech items demand a different level of attention when it comes to shipping. From specialized packing to white-glove delivery and protection, it’s worth planning ahead to anticipate customer demands and maintain their brand loyalty. In this article, we will discuss how to minimize the risks associated with transporting high-tech equipment and goods in order to make sure your business runs smoothly without loss or theft!
Packaging and Transportation Considerations
Packaging plays a critical role in safeguarding high-tech equipment while in transit. Each type of package has its strengths and weaknesses, but all share the common goal to protect expensive technology through every stage in today’s modern supply chain process.
- Climate Controlled Transport and Packaging – Most, if not all, high-tech goods must be kept in dust-free storage conditions. Moisture and debris can quickly harm these delicate goods. Furthermore, keep in mind that while being loaded on and off transport throughout delivery, packages may be exposed to the elements outside. As a result, they should be securely sealed and kept inside waterproof packages.
- Anti-Static Packaging – Even a little static electricity can severely damage the circuitry inside electronics. When shipping these critical items, it’s essential to use anti-static materials.
- Anti-Tampering Packaging – High-tech products are expensive and can often store highly sensitive personal information. Smartphones and laptops are some examples. It’s, therefore, critical that they don’t get tampered with during transit. By using tamper-evident packaging or seals for high-tech goods, both shippers and carriers can increase their security and peace of mind.
- Reusable Packaging – Even if you package your items well, there will undoubtedly be clients who want to return them. One approach to providing exceptional customer service is to offer reusable packaging. They’ll be happier and more likely to purchase from you again if it’s simple for them to return products. This also reduces the amount of packaging materials used.
The Need For White Glove Services
White glove services are essential when transporting and manipulating high-tech equipment. As the name implies, white-glove services are an extremely high level of service that considers all aspects of handling and storing delicate electronic goods, so they reach their destination in pristine condition.
White-Glove services typically include:
- Liftgate Delivery – where receivers can unload smaller shipments themselves without having to wait for freight company personnel or requiring special lifting devices.
- Pre-trip Inspection (PTI) – is a detailed inspection by carrier personnel that ensures carriers know exactly what is inside each shipment before it leaves your facility.
- Packing/Unpacking – packaging labors costs may be included with some shipping companies’ rates, but this hardly covers the actual cost of packing/unpacking how you need them to be done.
- Loading/Unloading – often the most time-consuming and labor-intensive aspect of white-glove service, loading/unloading can take several hours to complete correctly.
- Stacking/Stowing – arranging outside shipment, so all pieces fit together for best efficiency within the carrier’s vehicle or container.
- Disassembly/Assembly – reassembling items once they are delivered at their destination location.
Customers are often inexperienced when it comes to handling and setting up these high-tech items. A business that goes the extra mile for them is more likely to be top-of-mind when it’s time for their next purchase or even suggest your organization to others.
When it comes to the high-tech sector, other examples of white-glove services include:
- Coordinating the customer’s transportation to ensure that it is effective. Customers may find it difficult to find transport for bulky, unusual-shaped, and enormous items.
- Carrying high-tech equipment into the desired room, even if it’s upstairs.
- Having trained personnel capable of installing the products to the manufacturer’s specifications.
- Removing and recycling the unusable packaging.
Considering High-Tech’s Short Shelf Life
Generally speaking, the high-tech sector has a very short shelf life. The market is very competitive, and businesses are always trying to stay ahead of their competitors. Additionally, high-tech products have a short shelf life because they are constantly updated with the latest technology available. This means that if you invest in an outdated piece of equipment, it can be obsolete within six to nine months, in some instances. This means that time is of the utmost importance when it comes to transporting high-tech goods.
High-tech equipment logistics will need to move fast and efficiently, making the most of these small time-to-market windows. For this reason, it’s essential to have access to different modes of transportation, be it road, rail, ocean, or air, as well as move the goods via FLT or LTL transportation. Expedite shipping is often the preferred method of transporting high-tech equipment to shorten the transportation time by as much as possible.
The Ever-present Risk of Theft
Being products that are of high value, high-tech goods are also susceptible to theft. In 2018, over $33 million worth of cargo was stolen in the United States, with the average cargo theft valued at more than $50,000. Trucks and business parking lots, drop lots, and garages were the most common targets for cargo theft.
When looking for a professional logistics provider, you will need to ensure the following issues:
- Do they conduct comprehensive background checks on all of their personnel?
- Do they provide real-time updates regarding your shipments while in transit?
- Do they have the necessary security tools, artificial intelligence, and advanced technologies to enact extra precautions and deter theft?
- Do they have established procedures in place to locate misplaced objects?
- Do you have a clear contract with them detailing how your goods will be carried and handled from pick-up to delivery?
Once everything has been adequately organized, there are the actual warehouses to evaluate. Make sure the carrier uses advanced security measures both inside and outside of their facilities. They should have a secure perimeter around the premises (barriers, fences, etc.). In addition, their security measures should be up to date (cameras, motion sensors, perimeters, etc.).
Finally, establish advanced safety measures for your shipments ahead of time. Among these, we can include the following:
- Determine how you’ll describe your products in the paperwork. To avoid giving away the value of your items, consider using vague descriptions.
- Transparent handover minimization will guarantee that your shipments are not transferred too frequently. The more times a cargo is loaded on and off a carrier, the more susceptible it is to theft or damage.
- Reduce the amount of time your high-tech items are left in one location. That’s when they’re most susceptible to theft.
How To Ship Your High-Tech Equipment Safely
When it comes to shipping high-tech equipment safely, there are a lot of different factors to consider. What kind of high-tech equipment do you have? What is the value of your shipment, and who will be transporting it? Will this product need white glove services or specialized packaging before being shipped out? These are all questions that must be answered in order to determine how best to ship your goods safely.
But you also need to consider your logistics partner and whether they have the necessary technology to streamline your shipment. If you need white glove services, it’s essential that your logistics provider can accommodate this type of service. You also want a partner who can guarantee insurance for theft or loss during transportation.
If not, then what happens if something goes wrong? Do they have liability coverage in case an accident occurs? Will these costs be covered by them as well? These are all questions that must be answered before choosing any particular company for high-tech equipment shipping purposes.
Logistics Titans have perfected the most secure transport procedures for your company’s most delicate high-tech products. We understand that your company’s data is critical, which is why we handle your high-tech items with the utmost care. We pay special attention to:
- Location accessibility
- Specialized equipment needed for seamless pick-ups and deliveries
- All the requirements for meeting deadlines
- Razor-thin delivery windows
Logistics Titans can provide a solution to fit your needs, whether you need to relocate a data storage unit, a complete data center, or high-tech electronics and equipment for an entire company.
We fully grasp that each high-tech shift is unique at Logistics Titans. That’s why we take a flexible and personal approach to provide our clients with the most cost-effective solution possible. After all, time is money, and downtime is costly, which is why we can work around your schedule and stay up all night if necessary.
Contact Logistics Titans today and request a quote to arrange a custom solution for your technology and high-tech shipping needs.